Returns / warranty
How to return or exchange a product and how warranty works.
Windows and conditions below are provisional for the storefront — the final return policy must be approved by the owner / counsel (OWNER/COUNSEL).
Returns
Unused products can be returned within 14 days of receipt.
- The product has not been used or installed
- Original packaging and contents are intact
- You provide the invoice or order number
Non-returnable
- Cable cut to length and other made-to-size items
- Special-order items
- Opened software and licences
Damaged or wrong item
If you received a damaged or wrong item, contact us within 48 hours with photos — we'll replace it at our cost.
Warranty
The warranty period depends on the manufacturer and is stated on the invoice or product page.
For a warranty case we repair, replace or refund the product.
Warranty does not cover
- Incorrect installation or use
- Damage from power surges or mechanical damage
- Consumable parts
How to return
- RequestSend a request from your account or contact us.
- ConfirmationWe check it and tell you the next step.
- ReturnBring the item or we send a courier.
Refunds go back the way you paid, after the item is inspected.